Source: International Medical Service Department Issued on: November 30, 2021

　　The International VIP of Shandong Provincial Hospital affiliated to Shandong First Medical University (Shandong Provincial Hospital) began to operate. It has won unanimous praise from the patients for its standardized and convenient diagnosis and treatment process, meticulous medical services and comfortable treatment environment.

　　At 7:30 on Monday morning, the specialist and the nursing staff of the International VIP were in place ahead of schedule for reception.

　　At 8:00 AM, Mr. Zhu from other cities came to the International VIP, and he made an appointment with Wang Zengtao, director of the Department of Hand and Foot Surgery. Nurses from the outpatient department helped him get the medical card from the self-service machine, and handle the check-in process. Director Wang Zengtao carefully asked about his condition. Mr. Zhu had a right hand trauma 21 days ago and underwent surgical treatment in a local hospital, but the results were unsatisfactory. Director Wang Zengtao removed the patient's gauze and found that part of the skin around the wound was necrotic with pus outflow. The patient should be admitted for treatment. After preliminary treatment, Director Wang issued the admission note. After leaving consultation room, Mr. Zhu said that he heard Director Wang was a famous expert in hand and foot surgery in China so it is hard to get the appointment with him. However, He saw Director Wang in the International VIP. He was very satisfied with the careful explanation of Director Wang and the thoughtful service of the nursing staff.

　　Outside the consultation room of Director Du Yifeng of the Department of Neurology, a patient with cerebrovascular disease from some city was talking to patients in the waiting area after visiting Director Du. He said Director Du explained the condition in great detail and adjusted medication after carefully examining his films.

　　At 1:20 PM, Director Meng Long of the Department of Minimally Invasive Thoracic Lung Transplantation came to the International VIP in advance to get himself accustomed to the outpatient environment, treatment network and reading software system. He patiently answered the doubts of the diagnosis and treatment of pulmonary nodules and postoperative pulmonary surgery from the patients. "I had done the lung CT examination several times and also saw thoracic surgery experts in different hospitals, but only Director Meng cleared my doubts by his clear explanation," a patient was excited and said.

　　An elderly cataract patient was accompanied by his family member to seek for help at the consultation room of Director Ma Luxin of Ophthalmology. The patient arrived 30 minutes earlier ahead of the appointment time. The nurse of International VIP opened the computer in advance, prepared the instruments for ophthalmic examination, and examined the patient's vision in advance. Director Ma Luxin arrived earlier to save time for patients.

　　On Tuesday afternoon, Director Wang Xietong of the Department of Obstetrics came to the International VIP at 13:10 to get accustomed to the diagnosis and treatment environment, medical equipment in advance, and began to provide consultation for his first patient at 13:20. He carefully heard the patient's condition, checked the laboratory test result, explained pregnancy risk assessment measures for complex twins, fetal dysplasia and other diseases to patients with complex diseases during pregnancy, and designed a precise treatment plan based on the patient's different conditions. Nurses of International VIP timely arranged fetal ultrasonography and magnetic resonance imaging for patients to reduce their waiting time. Director Wang waited for patients’ B ultrasound results and gave them detailed explanation.

　　Although the trial operation time is short, International VIP has won unanimous praise from patients for its standardized diagnosis and treatment process, meticulous medical services, and comfortable treatment environment. Many patients from afar express their sincere gratitude to the experts for their diagnosis and treatment and are very satisfied with the services. The experts also put forward constructive suggestions from diagnosis and treatment environment, instrument preparation, medical services and hospitalization. The medical staff of International VIP recorded these suggestions for further improvement.

　　The International VIP can pull together high-quality medical and nursing resources and provide diversified and personalized diagnosis and treatment services to patients. All medical staff in International VIP will work harder to focus on patients with high quality service to make it a household name..

　　Appointment method:

　　1. Appointment by wechat: follow the public account of Shandong Provincial Hospital, appointment guidance -- appointment registration --International Medical Service Department (International VIP);

　　2. Online appointment: log in Shandong Provincial Hospital ( www.sph.com.cn ) appointment registration - International Medical Service Department (International VIP);

　　3. Telephone appointment:

　　0531-68772888

　　0531-58675120.

　　Service time:

　　8:00--11:30, 13:30--17:00 from Monday to Friday (national holidays excluded).

　　Address:

　　Address of International VIP: 2nd floor of Building 5, East Campus of Shandong Provincial Hospital. Please drive from the west gate of the hospital, turn left to the north, and drive along the road to the International VIP of the International Medical Service Department at the north gate of Building 5. Navigation address: East Campus of Shandong Provincial Hospital.

　　Welcome to the International Medical Service Department of Shandong Provincial Hospital !